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Sit firmly in your chair, take deep breaths, and answer the questions calmly and at your own pace.
Often the interviewer is just trying to see how you'll handle yourself under pressure.
Here are a few different types of angry customers and how to deal with them as a customer service representative. Today, quality customer service may be what differentiates a company from its rivals.Retailers with poor customer service risk losing revenues, profits and even going out of business.In any event, they unquestionably lead to decreased workplace productivity.Victims may experience a loss of confidence, debilitating anxiety, panic attacks, clinical depression and even physical illnesses.